The Client support specialist should maintain a positive and caring attitude in helping our

clients. Must be a team player to align between multiple departments to finalize the clients’

requests in a timely and professional manner

Responsibilities

• Assist clients through our multiple channels.

• Identify and report client repetitive issues to your direct manager

• On-board all new clients and train them on our portal until they successfully

create their first pickup.

• Communicate with multiple departments to resolve clients’ requests.

• Maintain a high rate of customer satisfaction and report when there’s any hiccups.

• Verify operations outcome and escalate when a fake-update is spotted.

• Responsible for answering all tickets through Freshdesk.

• Responsible for handling all assigned chats through Freshchat.

• Handle customer escalations and report to the needed department.

• follow up on your requests to ensure resolution within the agreed SLAs

• Keep records of customer interactions, process customer accounts and file

documents.

• Follow communication procedures, guidelines and policies.

  • 1+ year experience in any client facing field
  • Shipping company experience is a plus.