The Client support specialist should maintain a positive and caring attitude in helping our
clients. Must be a team player to align between multiple departments to finalize the clients’
requests in a timely and professional manner
• Assist clients through our multiple channels.
• Identify and report client repetitive issues to your direct manager
• On-board all new clients and train them on our portal until they successfully
create their first pickup.
• Communicate with multiple departments to resolve clients’ requests.
• Maintain a high rate of customer satisfaction and report when there’s any hiccups.
• Verify operations outcome and escalate when a fake-update is spotted.
• Responsible for answering all tickets through Freshdesk.
• Responsible for handling all assigned chats through Freshchat.
• Handle customer escalations and report to the needed department.
• follow up on your requests to ensure resolution within the agreed SLAs
• Keep records of customer interactions, process customer accounts and file
• Follow communication procedures, guidelines and policies.