Installing and configuring computer, network hardware, phone system, and upgrades of
operating systems and applications.
Providing desktop hardware support through repairing, configuring, and troubleshooting
of PCs, printers, scanners, and other office equipment.
Replacing hardware parts as required.
Maintaining Helpdesk system by responding to IT tickets in a timely manner.
Supporting the staff through a series of actions to help set up systems or resolve
issues.
Implementing procedural documentation and IT relevant reports.
Setting up new users' accounts and profiles and dealing with password issues, ensuring
appropriate permissions are assigned to each according to their job level.
Support Google Workspace (formerly G-Suite) account, including email system, file
sharing and all other Workspace features.
Conducting electrical safety checks on computer equipment.
Administrating Shipblu network design and all its components and ensure its
availability, security and scalability.
Handling inventory of all network hardware, software, licenses, etc.
Other duties assigned by supervisor.
Experience with modern networking systems, e.g., Cisco Meraki, Ubiquiti Unifi and
Grandstream.
BA in computer science or information systems with 3 years of experience in
information technology and information systems.
Good command of spoken and written English.
Strong command of all MS Office software, Linux, Windows OS,
Strong experience in network administration.
MCSE / CCNA is a plus.
Excellent organizational skills and the ability to coordinate multiple tasks efficiently.
Must be detail-oriented.
People-oriented, rapidly establishing a good working relationship with staff members
and other professionals, e.g., software developers.
Steady and has positive attitude.
Ability to learn fast.
Problem-solving skills.
Good understanding of computer systems, CCTV systems, Printers, Low Current Basic
Skills, Troubleshooting Skills, VOIP basic skills, and other tech products.