Installing and configuring computer, network hardware, phone system, and upgrades of

operating systems and applications.

 Providing desktop hardware support through repairing, configuring, and troubleshooting

of PCs, printers, scanners, and other office equipment.

 Replacing hardware parts as required.

 Maintaining Helpdesk system by responding to IT tickets in a timely manner.

 Supporting the staff through a series of actions to help set up systems or resolve


 Implementing procedural documentation and IT relevant reports.

 Setting up new users' accounts and profiles and dealing with password issues, ensuring

appropriate permissions are assigned to each according to their job level.

 Support Google Workspace (formerly G-Suite) account, including email system, file

sharing and all other Workspace features.

 Conducting electrical safety checks on computer equipment.

 Administrating Shipblu network design and all its components and ensure its

availability, security and scalability.

 Handling inventory of all network hardware, software, licenses, etc.

 Other duties assigned by supervisor.

 Experience with modern networking systems, e.g., Cisco Meraki, Ubiquiti Unifi and


BA in computer science or information systems with 3 years of experience in
information technology and information systems.
 Good command of spoken and written English.
 Strong command of all MS Office software, Linux, Windows OS,
 Strong experience in network administration.
 MCSE / CCNA is a plus.
 Excellent organizational skills and the ability to coordinate multiple tasks efficiently.
 Must be detail-oriented.
 People-oriented, rapidly establishing a good working relationship with staff members
and other professionals, e.g., software developers.
 Steady and has positive attitude.
 Ability to learn fast.
 Problem-solving skills.
 Good understanding of computer systems, CCTV systems, Printers, Low Current Basic
Skills, Troubleshooting Skills, VOIP basic skills, and other tech products.